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COVID-19 Policies & Procedures at The Venetian on Grace Bay

We are pleased to share that our Turks & Caicos Islands are open and welcoming international travelers.

The safety and well-being of our guests, team members, and community remain a top priority and we are following the highest guidelines provided by our governmental authorities as we prepare to welcome you.

TURKS & CAICOS ENTRY REQUIREMENTS

Testing Requirements

All incoming guests with the exception of children under 10 years of age must receive a negative COVID-19 RT-PCR nasal swab test, within 5 days of your scheduled arrival date.

Pre-Departure COVID19 Test

1.) The negative PCR COVID19 result obtained for purposes of regulation, shall be set out on the official documentation of the laboratory that conducted the COVID19 test, which documentation shall state:

  • the name, address, telephone number and email address of the laboratory at which the PCR COVID19 test was conducted;
  • the date the PCR COVID19 test was conducted;
  • the full names, date of birth and address of the person tested for PCR COVID19;
  • the results of the PCR COVID19 test conducted in relation to that person

2.) All Lab reports must include the traveler’s demographics, date the sample was collected and tested/reported, sample, and test type.

3.) The sample types being accepted are Nasopharyngeal or Oropharyngeal, these can be abbreviated NPS, NASOP, or OPS. (no saliva or nasal)

4.) All test results must have a sample/specimen type.

5.) They should also indicate when the sample was taken. That is the date when you check your five day period.

6.) Only molecular assays are accepted, please look for the following abbreviations:

  • NAA
  • NAAT
  • Or a combination of any of the following, E, N ORF RdRp
  • PCR, rt-PCR, rt-qPCR

7.) If the word antigen or antibody appears anywhere in the test name or is revealed that test performed is an antibody/antigen test when reviewing the disclaimer or notes, your application will be rejected.

8.) If a lab test was developed in-house, we confirm it has FDA, EUA approval. If not, your application will be rejected ( labs will let you know).

9.) Use of home test kits should not be permitted, these samples are collected by the traveler and not a professional.

Some Suggestions for Testing

Insurance Requirements

At this time the Turks & Caicos Government requires all incoming travelers to be in possession of Travel Insurance that covers Covid-19 in-country medical treatment, the cost of quarantine, and repatriation/medivac insurance.

TCI Assured Portal

Once you have received your negative test results document and completed the Insurance requirements, these documents must be uploaded electronically to the TCI Assured portal accessible via the Tourist Board website, in order to be granted entry to Turks & Caicos.

As a precautionary measure, please ensure to print two copies of each document to bring with you.

There is no Quarantine period required upon arrival to the Turks & Caicos Islands for visitors once they have tested negative for the virus.

OUR OPERATIONAL PROCEDURES

General Procedures

  • Temperature Checking – Infrared “no-touch” thermometers.
  • Physical Distancing – Standing 6ft away from others that are not part of your “bubble”.
  • Hand Sanitizers – Readily available and “touch-less” located throughout the resort.
  • Health Checks & Procedures – Guests and Staff

Pre-Arrival / Arrival

  • Upon arrival, guests will receive a temperature check using an infrared “no-touch” thermometer.
  • To reduce contact and time at the front desk, check-in formalities for pre-booked guests will be conducted in advance via email and/or online.
  • Hand sanitizer dispensers will be placed at the reception desk, in all suites and throughout the property.
  • The maximum number of guests per elevator car is four unless in one family group.
  • All guests are required to wear a protective mask upon check-in, in public areas throughout the resort (and throughout the island) and in close contact with others.
  • Facemasks for the number of guests in your party will be provided; if more are required, masks can be purchased from the front reception desk.
  • If a guest’s temperature is indicative of a fever (100F or 38C) they will be required to contact the local hospital and subject to quarantine.
  • Staff will be wearing masks and/or shields at the front desk.

Front Desk

  • Social distancing will be required at the front desk (6ft away from each other).
  • The front desk area and its various equipment are sanitized after every guest interaction.
  • Pens and keycards are sanitized between use.

In-Suite

  • Daily laundry and housekeeping services will be provided.
  • Hand sanitizers will be placed in suites.
  • Special attention by housekeeping to all switches, appliance controls, doorknobs, countertops, faucets, and remotes
  • Advanced cleaning products used throughout
  • Housekeeping team members are wearing PPE.
  • Our Housekeeping Team will maintain the practice of cleaning and disinfecting suites thoroughly after every guest checks out. Each suite is also to be fogged.
  • All suites will have been disinfected and sanitized prior to the guest’s arrival.
  • All bedding (linen, towels, mats/carpets, upholstery, etc.) and in-room equipment and appliances will be sanitized prior to the suite being prepared for the guest’s arrival.
  • All in-suite amenities will be sanitized such as bottled shower gel, bar soap, amenity shampoo, etc.  
  • Housekeeping staff will work with PPE, wearing masks and or shields and protective gloves.
  • Daily housekeeping services will still be provided. 
  • There will be a pause on guest “opt-out” cleaning. All guest suites will be cleaned daily.
  • To reduce contact with the staff, guests will be asked to leave their rental suite during housekeeping cleaning service.

Physical Distancing

  • Advance scheduling of fitness center by guests to ensure reduced capacity.
  • Guests are asked to please ride the elevator alone, or ONLY WITH FAMILY MEMBERS.
  • Beach and pool loungers are placed in groupings 6 feet apart.

Additional Sanitization Measures

  • Public Spaces – from elevators, pool rails and loungers to our fleet of bikes – all will under-go strict sanitization protocols after each use, at regular intervals throughout the day.
  • All activities are restricted to families and private groups.
  • Private babysitting services are available in guest suites.

Fitness Center

  • Limited to two guests at a time on a first come first serve basis, using a Signup form.
  • The gym equipment and all high-touch areas will be sanitized after each use.
  • A sanitizing station is available. 

Pool & Beach

  • Chairs and sun loungers on our pool and beach have been spaced out to practice safe and comfortable social distancing.
  • Groups are restricted to no more than 6 guests unless you are part of the same family.
  • Our pools will continue to be cleaned every morning and will be monitored throughout the day to ensure guests are following social distancing guidelines.
  • All pool and beach loungers will be set up with appropriate social distancing
  • All loungers, chairs and tables will be sanitized and disinfected after each use.
  • Beach chairs are sprayed at resort opening and closing.

Moving Around the Resort Property & Within Common/Public Areas

  • PPE must be worn when moving around the property; using pathways, hallway and corridors
  • PPE must be worn when accessing the parking lot, the front desk

STAFF WELLNESS, EDUCATION AND VIGILANCE

  • Employee Health and Safety Awareness – We are supporting our employees through proper hygiene protocols and cleaning standards. Staff is instructed to wear gloves, and masks as currently mandated by the government.
  • We perform temperature checks on each staff member upon arrival to work.
  • Hand Hygiene – We require our staff to wash their hands frequently and have strategically placed hand sanitizing stations around the resort to ensure that they have easy access to disinfectants.
  • We require our staff to practice social distancing and respiratory hygiene.
  • Ongoing Training – We continually inform and update team members about how the virus can spread and require them to exercise vigilance in their day-to-day practices.
  • Real-time Information – We monitor new information daily from the CDC and WHO websites, and we ensure that our team takes all appropriate action.

ADDITIONAL RESOURCES

Frequently Asked Questions & Answers

Apply for TCI Travel Authorization

The Venetian on Grace Bay

If you’re looking for a lovely Caribbean resort Turks and Caicos has many worth visiting. We invite you to experience the Venetian on Grace Bay. Contact us for more information about current rates and promotions.

Toll Free Island Reservations 1-877-277-4793

Direct: 649-941-3512 or 954-495-9815

Email: reservations@thevenetiangracebay.com

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